Lincoln Motor Company Roadside Assistance Experience Privacy Policy – How we use your information.

 

Lincoln Motor Company is conducting a brief survey regarding your Roadside Assistance experience. The information collected will be used to help improve these services. Please contact Lincoln Motor Company for further information on how they use your personal data.

Lincoln Motor Company has commissioned Ipsos Interactive Services, U.S., LLC, commonly known as “Ipsos”, to carry out this research survey on its behalf.  Lincoln Motor Company has shared a limited amount of your personal data so that we can invite you to take part in this research survey.

The personal data that Lincoln Motor Company has shared with Ipsos for this survey is:

Ipsos will be collecting additional personal data from you during this survey, the categories of personal data we will collect are:

Participation in this research is voluntary, and you are free to withdraw your consent at any time, either by not completing this survey or later by contacting us as described under: “Who to contact if you have any questions about this study or this privacy policy?”.  Your decision to participate will not affect your relationship with Lincoln Motor Company in any way. 

This privacy policy only applies to this research survey. 

Topics:

What are Ipsos’ company details?

What information will Ipsos collect about you?

How will Ipsos use the information you provide?

Who will have access to your information?

Will this survey collect information from children?

How long will Ipsos keep the information you provide?

How does Ipsos ensure your personal data is held securely?

Does this survey use Cookies or similar code?

Who to contact if you have any questions about this study or this privacy policy?

How you can get access to your information and/or correct it?

Useful links

 

What are Ipsos’ company details?

Ipsos is a specialist research agency established in the United States and part of the Ipsos worldwide group of research companies. 

Ipsos is a member of Insights Association, as such Ipsos abides by the Insights Association Code of Standards and Ethics and associated regulations and guidelines. You can find further information about Ipsos on its website at www.ipsos.com.

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What information will Ipsos collect about you?

If you do take part in this survey, Ipsos will collect the information you provide when you complete the on-line questionnaire. Lincoln Motor Company has also asked Ipsos to append region, contact and vehicle information to your answers for the sole purpose of analysing the results of the research.

 

If you contact Ipsos for any reason regarding this research, Ipsos will also use any contact information you may provide to respond to your request.

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How will Ipsos use the information you provide?

All the information you provide will be stored separately from the personal data used to invite you to participate in this research. Your participation in this research, together with your individual responses to the questions will be kept strictly confidential by Ipsos. 

Your responses to this survey will be used solely for research analysis purposes only. The results of this research will be anonymous, statistical information only, and we can assure you that you will NOT be identifiable in any published results.  If you contact Ipsos for any reason regarding this research, your contact details will be used solely for the purpose of responding to your request.

We can assure you that any information you provide during this research will NOT be used for marketing, nor will we sell or pass on your information to any third party.

If you have any questions about this research or how your information will be used, please contact the study team.  They can be contacted by email sent to surveysupport@lincolnusasurvey.com.

 

Or by letter sent to:  Ipsos RDA

         450 Enterprise Ct.

         Bloomfield Hills, MI 48302

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Who will have access to your information?

Access to your information will be limited to only those Ipsos staff involved in this research project, or who need access to support the systems used for this research, such as the online survey and research data analysis systems.  This may include staff in:

 

Some of the above may be based outside North America; however, they are required to abide by the same data privacy legal requirements and security arrangements as ourselves and will be subject to appropriate safeguards, a description of which can be obtained by contacting us as set out in the section headed “Who to contact if you have any questions about this study or this privacy policy?”.

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Will this survey collect information from children?

For research involving children, we will always seek consent of from a parent, legal guardian or other person legally responsible for the child before inviting them to take part in the research.  However, we are only inviting adults to participate in this research survey.

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How long will Ipsos keep the information you provide?

At the end of the project, per dates agreed upon with Ford Motor Company, we will securely delete all the personal data, leaving only anonymous research results.  We will also securely destroy the personal data that the above mentioned client provided for this research at this time.

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How does Ipsos ensure your personal data is held securely?

We take very seriously our responsibilities to keep your personal data secure.  As such we take every reasonable precaution to ensure your information is protected from loss, theft or misuse.  These precautions include appropriate physical security of our offices, controlled access to computer systems, and use of secure, encrypted internet connections when collecting personal data.

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Does this survey use Cookies or similar code?

Some on-line surveys collect information through the use of 'cookies'. These are small files stored on your computer.  These files are used as sparingly as possible and only for quality control, validation and, more importantly, to prevent us sending you reminders for an on-line survey you have already completed. It is possible for you to delete 'cookies' or to prevent their use by adjusting the browser settings on your computer.

We also automatically capture information about your operating system, display settings and browser type in order to ensure that the survey questionnaire is delivered in a form suited to the software your computer is using. We do not capture any other information from your computer.

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Who to contact if you have any questions about this study or this privacy policy?

If you have any questions about this research or how your information will be used, please contact the study team.  They can be contacted by email sent to surveysupport@lincolnusasurvey.com.

 

Or by letter sent to:  Ipsos RDA

         450 Bloomfield Ct.

         Bloomfield Hills, MI 48302

 

If you have any questions or require further information this privacy policy, Ipsos’ compliance with data protection laws or information we may hold about you, please contact our Compliance Department.  They can be contacted by email sent to DPO.USA@ipsos.com with “18-088855-01 Lincoln Motor Company Roadside Assistance” as the subject line.

 

Or by letter sent to:  Ref: 18-088855-01 Lincoln Motor Company Roadside Assistance

                                 Ipsos America, Inc.

                                 Attn: US Data Privacy Officer

                                 360 Park Avenue South, 17th Floor

                                 New York, NY 10010

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How can you get access to your information and/or correct it and/or request its transfer and/or its erasure?

You have the right to request a copy of all the information we hold about you. You also have the right to request the correction of any personal data we hold about you. Furthermore, you have the right for all the information you have provided to us, to be transferred to another party. In various circumstances, you also have the right to request from us the deletion or erasure of the personal information we hold about you. For further details, please contact our Compliance Department.  They can be contacted by email sent to DPO.USA@ipsos.com with “18-088855-01 Lincoln Motor Company Roadside Assistance” as the subject line.

 

Or by letter sent to:     Ref: 18-088855-01 Lincoln Motor Company Roadside Assistance

                                    Ipsos America, Inc.

                                    Attn: US Data Privacy Officer

                                    360 Park Avenue South, 17th Floor

                                    New York, NY 10010

 

You also have the right to request a copy of the personal data Lincoln Motor Company holds about you.  For information on how to obtain this information please contact Lincoln Motor Company.

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Changes to this privacy policy:

We keep our privacy policy under regular review and this policy was last updated on the 6th of February 2019.

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Useful Links:

Lincoln Motor Company:                     https://www.lincoln.com/

 

Ipsos Group:                                       www.ipsos.com

 

Insights Association:                           www.InsightsAssociation.org